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Return Policy

Due to the custom nature of our business, we do not offer refunds unless a product is deemed damaged or defective. We will be more than happy to exchange any purchase within 30 days of purchase. We are not responsible for shipping costs incurred for exchanges. To make an exchange due to need of different size and/or color, please send your item back to the address below (57 Broadway). Please include a note indicating which size/color you'd like to exchange for, a copy of the receipt and/or order number, and the address you would like your exchange shipped to. Upon receipt, we will make an exchange (order, process), and ship back to you. If you have additional questions regarding returns, please send an email to orderdept@campuscustoms.com.

Terms & Conditions

SHIPPING:
Orders that contain IN STOCK items will be shipped within 3 days of receipt, if not sooner. Due to the custom nature of certain products, NOT EVERY ITEM IS AVAILABLE FOR IMMEDIATE SHIPMENT. ANY order placed after 3:00pm EST on a Friday will be shipped on the following Monday. We make every attempt to fulfill every order as quickly as possible. If an item has been ordered that is out of stock, or will not be back in stock, we will make every attempt to notify you as soon as possible.

FEDEX SMARTPOST: The FedEx SmartPost shipping method is the least expensive. It also takes the longest. It is not possible to pre-determine the exact length of time the USPS takes to ship due to their variable volume of mail. Generally, it takes a week (sometimes more, sometimes less) for deliveries within the contiguous 48 states. PLEASE NOTE: Hawaii and Alaska will take longer. By utilizing the U.S. Postal Service® (USPS) for final delivery, FedEx SmartPost reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations. You can even use FedEx SmartPost to ship to Alaska, Hawaii and all U.S. territories. FedEx SmartPost shipments sent from Campus Customs / YaleBulldogBlue.com are not directly injected into the mail stream, as they are sorted through FedEx first.

FEDEX HOME DELIVERY: For residential delivery only. FedEx Home Delivery is the least expensive method of shipping via FedEx. FedEx Home Delivery shipments will arrive sooner than those shipped via USPS (SmartPost). Shipments will arrive in 1-5 business days within the contiguous U.S., 3-7 business days to and from Alaska and Hawaii. PLEASE NOTE: If your order contains an item that is not in stock, or due to the nature of certain pieces, such as an item that is custom produced, please consider the additional extra 3 days your item(s) may need to be produced. Orders received after 1:00 pm EST will be shipped the following business day, as long as all items are in stock.

FEDEX GROUND: For delivery to businesses only. FedEx Ground is the fast and reliable choice to ship your packages at a great value. Shipments will arrive in 1-5 business days within the contiguous U.S., 3-7 business days to and from Alaska and Hawaii. PLEASE NOTE: If your order contains an item that is not in stock, or due to the nature of certain pieces, such as an item that is custom produced, please consider the additional, extra 3 days your item(s) may need to be produced. Orders received after 1:00 pm EST will be shipped the following business day, as long as all items are in stock.

FEDEX EXPRESS SAVER: FedEx Express Saver will get your shipment delivered in just three days every time. Available throughout all states except Alaska and Hawaii. Save money without sacrificing service and reliability. Your packages will arrive by 4:30 p.m. to businesses and by 8 p.m. to residences. PLEASE NOTE: If your order contains an item that is not in stock, or due to the nature of certain pieces, such as an item that is custom produced, please consider the additional extra 3 days your item(s) may need to be produced. Orders received after 1:00 pm EST will be shipped the following business day, as long as all items are in stock.

FEDEX 2DAY: FedEx 2Day will get your shipment delivered by 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences). Available throughout all 50 states (Delivery to some rural areas of Alaska and Hawaii in 3 business days). PLEASE NOTE: If you select 2Day shipment, it does not guarantee that your shipment will arrive in 2 days. If your order contains an item that is not in stock, or due to the nature of certain pieces, such as an item that is custom produced, please consider the additional extra 3 days your item(s) may need to be produced. Orders received after 1:00 pm EST will be shipped the following business day, as long as all items are in stock.

FEDEX STANDARD OVERNIGHT: FedEx Standard Overnight offers next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences. Available throughout all 50 states to addresses where the FedEx Priority Overnight® delivery commitment is by 10:30 a.m. or noon (Hawaii service is outbound only). PLEASE NOTE: If your order contains an item that is not in stock, or due to the nature of certain pieces, such as an item that is custom produced, please consider the additional extra 3 days your item(s) may need to be produced. Orders received after 1:00 pm EST will be shipped the following business day, as long as all items are in stock. FedEx Standard Overnight orders placed on a Friday, will not be received unil the following Monday (the following Tuesday if order is placed after 1:00pm on a Friday).

INTERNATIONAL SHIPMENTS:
FedEx International Ground: CANADA ONLY. Delivery typically in 2-7 business days, from the U.S. to 100 percent of Canada. In the event another shipping form is selected, your order will be canceled. PLEASE NOTE: Mail services in countries outside of the U.S. may charge a duty and/or tax on packages from outside the country of destination. IT IS NOT THE RESPONSIBILITY OF CAMPUS CUSTOMS / YALEBULLDOGBLUE.COM TO CHARGE THIS DUTY/TAX to the customer. It is the responsibility of the customer to pay this duty/tax should it be imposed by the mail service of the country of destination.

FedEx International Economy: Time-definite delivery typically in 2-5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). FedEx International Economy services more than 220 countries and territories. In the event another shipping form is selected, your order will be canceled. PLEASE NOTE: Mail services in countries outside of the U.S. may charge a duty and/or tax on packages from outside the country of destination. IT IS NOT THE RESPONSIBILITY OF CAMPUS CUSTOMS / YALEBULLDOGBLUE.COM TO CHARGE THIS DUTY/TAX to the customer. It is the responsibility of the customer to pay this duty/tax should it be imposed by the mail service of the country of destination.

FedEx services other than SmartPost do not deliver to United States Postel Service post office boxes (P.O. Boxes). In the event that a FedEx service other than SmartPost is selected to deliver to a P.O. Box, the shipment will be sent via FedEx SmartPost.

In the event an address is entered incorrectly, we cannot be responsible for the package. PLEASE ensure information is entered correctly.

PICK UP IN STORE (New Haven, CT) - If you've selected the "Pick Up In Store" option for shipping, you will be notified via email when your order is ready to be picked up.

Contact Us

YaleBulldogBlue.com - A Division of Campus Customs
57 Broadway
New Haven CT 06511
Phone: 203.789.1608 || Fax: 203.789.2262
Email: OrderDept@campuscustoms.com

STORE HOURS
Visit our physical store - Campus Customs - 57 Broadway, New Haven CT 06511
Monday - Thursday - 8:30am - 9:00pm
Friday and Saturday - 8:30 am - 10:00pm
Sunday - 10:00am - 6:00pm